What portraits do you make?
We make portraits of babies, families, and memorial portraits.
Do you send proofs?
Yes, we do! Let us know if you would like to see a proof before we produce your order.
Can I put more than one child in a portrait?
Yes! Our family portraits allow for your entire immediate family to be in the portrait.
Do you make child memorials?
Yes, we do! Let us know the specifications of your child's memorial portrait.
Can I change my order after it has been placed?
Yes! As long as it hasn't been produced yet, we are happy to make changes on your order.
Can I order a portrait without any name written on it?
Yes! Simply message us about your request.
What makes a good photo?
We highly recommed sending us a photo that is taken under natural lighting in high quality. Your photo should have a 300 dpi resolution or higher.
What are the dimensions that you offer?
Our sizes vary depending on which portrait type you purchase, but always ranges between 8x10, 12x16 16x24, and 20x30.
What is a digital copy only?
This option is for those who do not want to receive a physical product and would just prefer to have the artwork sent to them digitally.
Can I return my poster?
All our portraits are made specifically for you. We unfortunately can’t accept returns or offer refunds, expect in the case of a damaged portrait.
I received a damaged portrait, what can I do?
If you received your portrait damaged, we are so sorry! Let us know within 30 days upon receiving your package and we will remake or refund your order.
How do I purchase a gift card?
You are able to purchase a gift card on our gift card page. We offer gift cards in increments of $25 starting at $25 to $150. Upon purchase we will immediately send a digital gift card to the email you provided.
How long does delivery take?
To properly design your order, delivery of your portrait will take about 10 business days or two weeks.
Do I have to pay taxes and/or customs?
We charge taxes for orders with a Texas billing address. International orders may be subject to tariffs. Tariffs are typically assessed upon arrival of the order, which the customer is responsible for paying. Portraits By Us will not pay any tariffs or taxes assessed to our customers. Any packages refused by the customer will not refunded.