Return Policy

At PortraitsByUs, every piece we create is custom-made just for you. Because of the personalized nature of our artwork, all sales are final.

That said, your happiness matters deeply to us. We proudly stand behind our work with a Satisfaction Guarantee.

Defective or Damaged Items

If your print arrives with a printing defect or damage, we’ll make it right.

To be eligible for a replacement or refund:

• You must notify us within 30 days of delivery
• The issue must be related to a defect in printing or production
• Supporting photos may be requested to help us assess the issue

Once confirmed, we will offer either a replacement or a refund for the defective item.

What We Do Not Accept

• Returns or refunds for non-defective items
• Changes of mind or preference after delivery
• Issues reported after 30 days from delivery

Because each portrait is custom-created, we are unable to accept returns outside of manufacturing defects.

Return Details (United States)

• Return Window:
  Requests for defective items must be submitted within 30 days of delivery
• Return Costs:
  If a return is required due to a confirmed defect, return shipping costs will be covered by PortraitsByUs.
  No returns are accepted for non-defective items